Support
Get help with Stemulus on Android, iPhone, iPad, and Mac.
Getting in touch
The quickest way is Send Feedback in the app: open your account from the bottom of the sidebar and choose Send Feedback. It arrives already labeled with your app and system version. A person reads every message, and if you add your email address you will get a reply.
Write to us here
If the app is not handy, this form reaches the same place. Leave an email address if you would like an answer.
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A person will read it. If you left an email address, the reply will come from [email protected].
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The form needs JavaScript for its spam check, or something went wrong on the way. Please try again, or email [email protected] instead.
You can also email [email protected]. It helps to say which device you use (Android, iPhone, iPad, or Mac) and what you were trying to do.
Stemulus is made by Serious Business Software LLC. More answers are in the FAQ, or you can request account and data deletion without reinstalling the app.
FAQ
Frequently asked questions
I bought something on Google Play or the App Store, but it is not showing.
On the Stemulus Pro purchase screen, choose Restore. It checks your Google Play or App Store purchases and updates your balance.
How do I cancel Stemulus Pro?
Subscriptions are managed by the store you bought through. On Android, open your account in Stemulus and choose Manage subscription, or open Subscriptions in Google Play. On iPhone, iPad, or Mac, open your account in Stemulus and choose Manage Apple Subscription, or go to your App Store account settings. Deleting your Stemulus account does not cancel a store subscription.
How do I delete my account?
Open your account in Stemulus and choose Delete Account. This permanently removes your account, and your assignments, saved problems, and study material on that device. Server cleanup may take a few minutes.
Do my problems sync between my devices?
Not yet. Your assignments, saved problems, guides, and practice sets are stored on the device where you made them. Link an Apple or Google account when you want to use your access on other platforms.
The capture shortcut does nothing on my Mac.
Stemulus needs Screen Recording permission to capture part of your screen, and it asks the first time you capture. If you declined, allow Stemulus in System Settings, Privacy & Security, Screen & System Audio Recording. The shortcut only works while Stemulus is running, and if another app already uses it, pick a different one in Capture Settings. Capture Problem is always available from the menu too. You can still paste, choose, or drag in an image, or type the problem.